Critical information Summary
The critical information summary contains all the relevant and important information regarding your plan. This summary does not reflect any promotions, discount or bonus data that may apply as per the timely offers.
Local Support – Mon–Fri 9am–5:30pm. Email support after hours.
Contact Us–E: Helpdesk@vcpphones.com.au
T: 1300 038 248
Plan Details
| Plan Type | Basic | Medium | Large | Extra Large |
|---|---|---|---|---|
| Minimum Monthly Cost | $29 | $35 | $45 | $50 |
| Data Allowance | 10GB | 15GB | 29GB | 65GB |
| Unlimited Local, National, Mobile, 1300, 1800 | ||||
| Unlimited SMS + MMS | ||||
| International Calls From Australia to 15 Countries* | ||||
| Technical / Informative | 4G (100 Mbps) | 4G (100 Mbps) | 5G Plan | 5G Plan |
Service Information
Coverage – VCP Phones (ABN: 40611322260) uses Telstra Wholesale’s 4G and 5G mobile network, providing extensive coverage across Australia.
Plan Inclusions – Unlimited local calls, SMS & MMS (excludes video MMS).
Device Requirement – Use any compatible unlocked mobile phone. SIM-only plans.
Calls not Supported – No premium numbers (1900) or Sensis directory assistance.
International Roaming – Available from 27 Nov 2024.
5GB Travel Pack – $35 (7 days) SMS ‘ROAM5’ to 179 • 10GB Travel
Pack – $59 (14 days) SMS ‘ROAM10’ to 179 • 3GB BizPack – $65 (3 days) SMS ‘ROAM3’ to 179
Excess Data Usage – $10 per 1GB over allowance.
International calls – Included in $45+ plans: China, HK, Indonesia, Malaysia, Singapore, Thailand, Vietnam, UK,
Ireland, Greece, Germany, India, NZ, SKorea, USA.
TIO Support – Complaints: Call TIO 1800 062 058.
Contract Cancellation – Exit fee = 50% monthly × months left. Example: $45 × 12 = $270.
Billing & Payment – Bills emailed monthly. First bill = pro rata + 1 month advance. Late fee $15. Payment via Direct Debit or EFT.
Account Setup – $3.50 per SIM + $5 activation fee.
Local Support – Mon–Fri 9am–5:30pm. Email support after hours.
Contact Us–E: Helpdesk@vcpphones.com.au
T: 1300 038 248
Hosted PBX
📞 Hosted PBX (Cloud PBX) Business Phone System
This critical information summary contains all the relevant and important information about your plan which you need to know. This summary does not reflect any promotions or discounts that may apply as per timely offers.
Hosted PBX (or Cloud PBX) is developed to significantly lower the cost of a phone system for businesses while providing seamless connectivity. Plug and play your extensions anywhere in the world (except for a few countries) – you can set up your office in any location globally and it will work (requires internet connection).
$40/month
+ GST per PBX extension
Includes unlimited local, national & calls to Australian mobiles
Call Rates
| Call Type | Rate | Details |
|---|---|---|
| Local & National Calls | INCLUDED | Unlimited calls within Australia |
| Calls to Australian Mobiles | INCLUDED | Unlimited calls to all Australian mobile networks |
| Calls to 1300 Numbers | $0.30 per call | Standard connection charge applies |
Service Information
📱Hardware Requirements
To use the hosted PBX service, you will needVoIP compatible handset(s) or softwarecompatible with the SIP protocol.
🌐Global Connectivity
Set up extensions anywhere with internet access (excluding a few restricted countries).
⚠️ International Calls
International calls are not included in thebase plan.
📝 Plan & Cancellation
PAYG Plan: No early exit or cancellationfees apply
Notice Period: 30 days notice required forservice cancellation
Support & Complaints Resolution
⚖️Telecommunications Industry Ombudsman (TIO)
If you have a complaint that we haven't been able to resolve, you can contactthe TIO: Phone:1800 062 058 Website:www.tio.com.au/making-a-complaint
Powered by Telstra Wholesale Network
Plan Overview
ESSENTIAL
$29/month
- 📶10GB Data • 4G Speeds
- 💾Data Banking: 500GB
- 📞Unlimited AU Calls/SMS
VALUE
$35/month
- 📶15GB Data • 4G Speeds
- 💾Data Banking: 500GB
- 📞Unlimited AU Calls/SMS
PREMIUM 5G
$45/month • 5G INCLUSIVE
- ⚡29GB Data • 5G Speeds
- 💾Data Banking: 1000GB
- 🌏Int'l Calls to 15 Countries
EXTRA 5G
$50/month • 5G INCLUSIVE
- ⚡65GB Data • 5G Speeds
- 💾Data Banking: 1000GB
- 🌏Int'l Calls to 15 Countries
ULTIMATE 5G
$55/month • 5G INCLUSIVE
- ⚡100GB Data • 5G Speeds
- 💾Data Banking: 1000GB
- 📞Unlimited AU Calls/SMS
What's Included
- 📶Telstra Network: Powered by Telstra's 4G & 5G infrastructure for reliable nationwide coverage.
- 📞Unlimited Calls/SMS: Unlimited standard calls & SMS/MMS within Australia (video MMS excluded).
- 💾Data Banking: Roll over unused data to next month (up to plan limit).
- Local Support: Australian-based customer service team available Mon-Fri 9am-5:30pm.
Network & Coverage
- Powered by Telstra Wholesale Network
- 4G & 5G coverage across Australia
- Extensive metropolitan, regional & rural reach
- 98.8% population coverage
- Reliable connectivity nationwide
Device Requirements
- Compatible unlocked mobile phone required
- SIM-only plans (no handsets included)
- 4G/5G capable device for high-speed data
- Australian frequency bands supported
International Features
Included Destinations ($45+ Plans)
Unlimited calls & SMS from Australia to 15 countries:
Asia Pacific: China, Hong Kong, Indonesia, Malaysia, Singapore, Thailand, Vietnam, India, New Zealand, South Korea
Europe & Americas: UK, Ireland, Greece, Germany, USA
Other destinations available at pay-as-you-go rates.
Travel Packs (Activate via SMS to 179 while overseas)
| Pack | Price | Data | Calls | SMS | Validity | SMS |
|---|---|---|---|---|---|---|
| 5GB Travel | $35 | 5GB | 30 minutes | 30 | 7 days | ROAM5 to 179 |
| 10GB Travel | $59 | 10GB | 60 minutes | 60 | 14 days | ROAM10 to 179 |
| 3GB Business | $65 | 3GB | 300 minutes | 300 | 3 days | ROAM3 to 179 |
* Available from 27/11/2024 • Standard roaming charges apply outside packs
Fees & Charges
| Item | Charge | Details |
|---|---|---|
| Excess Data | $10 per 1GB | After monthly allowance is exhausted |
| SIM Card | $3.50 each | One-time charge per SIM |
| Account Activation | $5 one-time | Applied to first bill |
| Late Payment | $15 per bill | If not paid by due date |
| Billing | Monthly | First bill: pro-rata + one month advance |
Important Exclusions
- Premium numbers (1900)
- Directory assistance (Sensis)
- Video MMS
- International calls on $29/$35 plans
Contract Details
Early Exit Fee Calculation:
50% of monthly plan fee × remaining months
Example: $45 plan with 12 months remaining $22.50 × 12 = $270
Independent Resolution
If we can't resolve your concern, contact the **Telecommunications Industry Ombudsman (TIO)**:
📞1800 062 058 | 🌐tio.com.au
Local Support – Mon–Fri 9am–5:30pm. Email support after hours.