Critical information Summary
The critical information summary contains all the relevant and important information regarding your plan. This summary does not reflect any promotions, discount or bonus data that may apply as per the timely offers.
Plan Details
| Plan Type | Basic | Medium | Large | Extra Large |
|---|---|---|---|---|
| Minimum Monthly Cost | $29 | $35 | $45 | $50 |
| Data Allowance | 10GB | 15GB | 29GB | 65GB |
| Unlimited Local, National, Mobile, 1300, 1800 | ||||
| Unlimited SMS + MMS | ||||
| International Calls From Australia to 15 Countries* | ||||
| Technical / Informative | 4G (100 Mbps) | 4G (100 Mbps) | 5G Plan | 5G Plan |
Service Information
Coverage – VCP Phones (ABN: 40611322260) uses Telstra Wholesale’s 4G and 5G mobile network, providing extensive coverage across Australia.
Plan Inclusions – Unlimited local calls, SMS & MMS (excludes video MMS).
Device Requirement – Use any compatible unlocked mobile phone. SIM-only plans.
Calls not Supported – No premium numbers (1900) or Sensis directory assistance.
International Roaming – Available from 27 Nov 2024.
5GB Travel Pack – $35 (7 days) SMS ‘ROAM5’ to 179 • 10GB Travel
Pack – $59 (14 days) SMS ‘ROAM10’ to 179 • 3GB BizPack – $65 (3 days) SMS ‘ROAM3’ to 179
Excess Data Usage – $10 per 1GB over allowance.
International calls – Included in $45+ plans: China, HK, Indonesia, Malaysia, Singapore, Thailand, Vietnam, UK,
Ireland, Greece, Germany, India, NZ, SKorea, USA.
TIO Support – Complaints: Call TIO 1800 062 058.
Contract Cancellation – Exit fee = 50% monthly × months left. Example: $45 × 12 = $270.
Billing & Payment – Bills emailed monthly. First bill = pro rata + 1 month advance. Late fee $15. Payment via Direct Debit or EFT.
Account Setup – $3.50 per SIM + $5 activation fee.
Local Support – Mon–Fri 9am–5:30pm. Email support after hours.